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Send feedback and report a bug

Send suggestions, or report a bug with a screenshot and system information, right from OneNotch.

Every message you send from OneNotch goes straight to the developer and is read.

Send feedback

  1. Go to Settings › Support › Get in touch and click Send Feedback (or Report a Bug to preselect the Bug type). You can also open it from the menu bar › Help › Feedback.
  2. Choose a type: Bug, Feedback or Idea.
  3. Write your message (up to 3,000 characters).
  4. Optional: attach images with Take Screenshot (captures an area of your screen), Choose Image…, or by dropping an image onto the window.
  5. Enter your Email if you'd like a reply.
  6. Click Send, or press ⌘↩.
The Send Feedback window: the Bug / Feedback / Idea types, the message field, the Take Screenshot and Choose Image… buttons, the Email field, Include system info and the Send button

Include system info (on by default) sends your OneNotch version, macOS version, Mac model, display setup, permission status and notch settings along with your message, which helps track down problems faster. It never includes your clipboard contents or license key. Click ⓘ to see exactly what's sent.

If sending fails, check your internet connection and try again, or email support@tryonenotch.com.

Copy system information

Settings › Support › Diagnostics › Copy System Info puts the same information on your clipboard, so you can paste it into an email or message.

Guides

Settings › Support › Learn › Guides (or the menu bar › Help › Guides) opens these guides on the web.

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